Privacy Policy
Privacy Policy
This privacy policy (the “Privacy Policy”) sets out how Spiio Inc. (“Spiio”, “we”, “us”, “our” etc.) collects, uses, shares and protects information (including personally identifiable information, “PII”) obtained from any and all use of our website spiio.com, our app platform, or any other associated websites (together the “Website”). PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
All users of app.spiio.com or agree to be bound by our terms and conditions available on our Website (the “Terms”). In the event of any inconsistency between this Privacy Policy and the Terms, the Terms will prevail. Capitalised terms used in this Privacy Policy shall have the same meaning as provided in the Terms, unless the specific context provides other definitions.
If you do not accept this Privacy Policy, you must refrain from registering as a user or in any other way using the Website.
Spiio reserves the right to make amendments to this Privacy Policy at any time. Users are responsible for keeping themselves up to date with this Privacy Policy. Any amendments to this Privacy Policy will apply from the point of time at which Spiio introduces such amendments to the Website. Any user consents to being bound by any amendment to the Privacy Policy by using the Website.
What personal information do we collect from the people that visit our blog, website or app?
Through the website and when ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other personal data to help you with your experience. Spiio collects, stores and processes this data and any other personal and/or professional information, registered on the platform or by any other use of the Website.
When do we collect information?
We collect information from you when you register on our site, subscribe to a newsletter, respond to a survey, fill out a form, open a Support Ticket, enter information on our site or through correspondence and other interactions with users.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use the app platform or certain other site features in the following ways:
To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To improve our website in order to better serve you.
To allow us to better service you in responding to your customer service requests.
To send periodic emails regarding your order or other products and services.
To disclose your information to relevant third parties without notice: (i) if you have already authorised us to do so; (ii) if we are required to do so by applicable law or pursuant to a court or similar order; (iii) as deemed necessary, in our discretion, to protect our legal rights or property or the legal rights of third party; and/or (iv) in connection with a sale, merger, assignment, joint venture or other transfer of part or all of the business or assets of or the shares in Spiio.
To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
We take the security of our Users’ personal information seriously and therefore have measures in place to prevent abuse, unauthorised access, loss and unlawful processing hereof. However, we cannot guarantee the security of our servers or transmissions between our servers and your computer. Accordingly, all information which Users provide to us is supplied at their own risk. Please keep your password and other account details confidential to help us ensure the security of the data.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We do not use vulnerability scanning and/or scanning to PCI standards, since an external PCI compliant payment gateway handles all creditcard transactions.
Do we use ‘cookies’?
Yes. Cookies are small files that, if you allow for it, a site or its service provider transfers to your computer’s hard drive through your Web browser that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
Understand and save user’s preferences for future visits.
Keep track of advertisements.
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
Third-party disclosure
We do not sell or trade to outside parties your Personally Identifiable Information. We do not transfer your data, unless we are required by law to do so or unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
Only non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We do not sell or trade to outside parties your Personally Identifiable Information. We do not transfer your data, unless we are required by law to do so or unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
Only non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We use Google AdSense Advertising on our website. Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
- Remarketing with Google AdSense
- Google Display Network Impression Reporting
- Demographics and Interests Reporting
- DoubleClick Platform Integration
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at:
http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes on our Privacy Policy Page and you can change your personal information by emailing us.COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under the age of 13 years old.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions
- Process orders and to send information and updates pertaining to orders.
- Send you additional information related to your product and/or service
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
If at any time you would like to unsubscribe from receiving future emails, you can email us at contact@spiio.com and we will promptly remove you from all correspondence.
In-app Location and Camera Permission
Spiio uses camera access for the Scanning of QR codes in the installation process. Spiio is using location data to provide an optimised service in connection with the installation of our hardware.
External Data Storage Sites
Spiio may store your data on servers provided by third party hosting vendors with whom we have contracted.
New Uses of Personal Information
From time to time, we may desire to use Personal Information for uses not previously disclosed in our Privacy Policy. If our practices change regarding previously collected Personal Information in a way that would be materially less restrictive than stated in the version of this Privacy Policy in effect at the time we collected the information, we will make reasonable efforts to provide notice and obtain consent to any such uses as may be required by law.
Changes to this Statement
Spiio reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our application, and/or by updating any privacy information. Your continued use of the application and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.
Contact Information
Spiio welcomes your questions or comments regarding this Statement of Privacy. If you believe that Spiio has not adhered to this Statement, please contact Spiio at:
Spiio, Inc.
470 Ramona St.
Palo Alto, CA 94301
Email: contact@spiio.com
Phone: +1 (415) 966-7075
Effective as of July 1, 2017
Revised: July 13, 2021